AODA

AODA

Neilson Park Creative Centre adheres to the Accessibility for Ontarians with Disabilities Act, 2005. The Act uses the same definition of disability as the Ontario Human Rights Code, which includes physical disabilities as well as vision, hearing, speech, developmental, learning and mental health disabilities.

Neilson Park Creative Centre strives to be accessible by:

Creating accessible customer service policies for staff and volunteers

  • Training our staff and volunteers to serve customers of all abilities as prescribed by Ontario’s accessibility laws
  • When asked, providing accessible emergency and public safety information and emergency information, like evacuation plans or brochures, in an accessible format

Considering a person’s disability when communicating with them

  • Communicating with a person with a disability in a way that takes into account their disability

Allowing assisted devices or support

  • Letting people with disabilities use their personal assistive devices when accessing our goods, services or facilities.
  • Welcoming service animals and support persons
  • If event admission is charged, support persons are usually admitted free of charge with regular admission of disabled person

Informing the public when accessible facilities are temporarily unavailable

Providing feedback processes for employees and the public

  • Creating accessible ways for people to provide feedback and complaints – Neilson Park Creative Centre staff is happy to accept feedback and complaints by telephone, email, questionnaires, comment cards or written and verbal surveys

Providing Employee Information

  • Providing accessible workplace and emergency information to staff with a disability

Providing Other Public Information

  • Providing all print documents and information to the public on web sites and handheld devices
  • Providing customer service communication support
  • Reading written information to a person directly, providing large print, text transcripts of audio or visual information, handwritten notes instead of spoken word, and information written in plain language
  • Providing an electronic document formatted to be accessible for use with a screen reader

Self-Service Kiosks

  • ‘Having regard’ for people with disabilities when designing, procuring, or acquiring self-service kiosks. Neilson Park Creative Centre will consider what accessibility features we can build into our kiosks to best meet the needs of our customers and clients